Privacy Policy

Royal Palace Apartments is a Corporation created under the laws of Ontario for the purpose of carrying on business as a property management firm administering and managing multi-residential, industrial and commercial condominiums and providing services to its residents.  In the process of operating and managing multi-residential building dwelling assets, the Director collects certain personal information from unit owners, tenants and employees (hereinafter called “Individuals”) and may employ or contract third party services from a variety of individuals, companies and professionals who may need access to this personal information.  Personal Information means information that is personally identifiable to Individuals.  This may include, without limitation, addresses, telephone numbers, email addresses, bank account numbers, payment histories, information about his or her family, seasonal address, emergency contact names and any special needs.

This Privacy Policy is based on, and complies with, Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”).  It sets out principles that the Director follows to ensure that it protects Individual’s personal information when it collects, uses or discloses it in the course of carrying on its activities.  All of the Director’s Employees, Contracted Employees and its Director who have access to personal information must adhere to this Policy and related procedures.

The Director shall use this policy and the guidelines of Section 55 of the Condominium Act, 1998 in its handling of the collection, use and disclosure of information.  No part of this policy shall contravene any part of the Condominium Act, 1998.

Royal Palace Apartments Client Information Collection process allows the Director shall collect information necessary to maintain an accurate Owners Register as required by the Condominium Act, 1998.  The Director shall only collect information that is reasonably necessary for the purposes identified.  The information will be collected by fair and lawful means.                                                                                                                                               Information that is typically collected includes, but is not limited to the following:

  • Tenants Names, Persons residing in unit
  • Address – Current and Seasonal
  • Telephone Numbers
  • E-mail Address
  • Lease or monthly payment verification via Name of Mortgagee on the unit
  • Financial Institution and Bank Account Number
  • Move in date, annual rent increase
  • Semi annually Inspection report
  • Emergency Contact and Contact Information
  • Vehicle Information including License, vehicle make and License Plate Numbers
  • Listing of residents who would require special assistance during a fire emergency

In addition, information other than as set out above may also be collected from time to time including, but not limited to:

  • Video surveillance cameras are located throughout the building for security purposes & to record pedestrian and vehicular access to and within the property
  • Registration of visitors, including name, time of entry, license plate number and unit being visited
  • Computerized registration of access cards or fobs recording access point, time of use and registered user of access device
  • Other similar lists related to security, pre-authorized access to the building by relatives, guests or service individuals

Royal Palace Apartments Use and Disclosure shall not authorize the use of personal information for purposes other than those in keeping with the effective operation and management of the Condominium Corporation without the written consent of the individual.  The Director periodically shares or transfers any personal information collected with its Clients (Board Members).  The Director also uses a number of employees, third party service providers, consultants and other agents that may in the course of their duties have limited access to personal information retained.  These include building superintendents, maintenance staff, concierge, security staff, housekeeping staff, consultants, temporary employees or employees of third party suppliers, auditors, lawyers and others.  We restrict their access to any personal information we hold except to the extent necessary for them to reasonably perform their role on the Owner’s behalf.  The purpose of disclosing personal information to these parties is to ensure an Individual’s safety, security and reasonable enjoyment of their place of residence, to ensure Individual’s have access to their premises and services that the Director provides, to preserve the property and to collect monies owing for the provision of services to Individuals.

Personal information will only be used or disclosed for the purpose for which it was collected unless an Individual has otherwise consented, or when it is required or permitted by law.  The Director may have a legal duty to disclose personal information without an Individual’s knowledge or consent with respect to matters that concern the public’s interest, complying with the Condominium Act, 1998 or a court order.

The Director shall not disclose matters of a financial nature concerning its relationship with any owner or resident with any person except the registered unit owner named in the Director’s Owner Registry, unless the Director has received written authorization from the owner authorizing the disclosure of such information to an individual named in writing, or in the event that the Director is presented with a Power of Attorney signed by the registered unit owner.

Royal Palace Apartments Accuracy & Security will keep all personal information as accurately and as current as necessary to fulfill the identified purposes for which it was collected.  The Director will update or correct any personal information held by it if the individual concerned provides the Director with particulars of any information which requires updating or correction.  The Director acknowledges the responsibility of safely maintaining accurate records for the purpose of operating the Condominium Corporations.  Personal information is safeguarded to protect against loss, theft or unauthorized access, disclosure, use or modification of information using physical, organizational and electronic security measures.

Royal Palace Apartments Accountability adhere to the policy and Section 55 of the Condominium Act, 1998 shall be kept available in the offices.  Residents may address specific concerns regarding the use or distribution of personal information to their on-site Property Director.  The Director will ensure that their employees strictly comply with the Policy.  The Director has policies and procedures to receive, investigate and respond to any questions or concerns respecting this Privacy Policy or the personal information that is held.  Individuals may contact the Director’s Privacy Officer with any questions or concerns or to request access to their personal information.

3827 Lawrence Ave E, Scarborough, ON M1G-1R4
(416) 479-0382